Here at Macron Music, we work hard to make sure our prices are the most competitive in Australia - but of course, we respect that our customers want a good deal on that next crucial piece of equipment too. We want to make sure that we’re always the store to offer you that “best deal”, and this is why we have a clean and clear policy for price matching.
The Macron Price-match Promise:
“We will price match written quotes from established Australian stores, who have the product in stock, as long as it’s not part of a clearance or sale. Please note, we will only match like for like payment methods.” —
So - what do we mean here? Let’s break it down:
If it's in writing, whether in a catalogue, an email, or on a website, then we can look to price match it. Verbal quotes do not qualify for price matching.
Established Australian Stores:
Any Authorised Dealer with an online presence, who operates on a similar level to Macron Music. If you’re not sure what we mean, feel free to ask our staff, via web chat, phone, or in person. Please note that we need to be able to verify the price we’re matching from the store, and we don’t match overseas stores or private eBay sellers.
Have the product in stock:
this one’s pretty clear - we need to have the item in stock, and so does the store we’re matching. We can’t match the price on an item that a store doesn’t actually have to sell.
Not part of a clearance or sale:
If another store is trying to clear stock, we’re not always in the same position, so we can’t always honour those prices. Price matching for sale and clearance items is considered on a case-by-case basis, so let us know what you’ve found, and we’ll see what we can do.
We can only match like for like payment methods:
We have gone to great lengths to offer as many different payment methods for our customers as is possible. Unfortunately, for a variety of logistical reasons, we can’t always match the prices offered by dealers that don’t offer all the same options. Of course, we’re always happy to talk this through, so please feel free to get in touch!
If you have any questions about price matching, feel free to check with our Online Sales team - they’re available on webchat each weekday from 9-5:30 AEDT, or via email at firstname.lastname@example.org. Of course, you can call or drop by your local store any time, too.Read More...