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Customer Service Policy main image

Our commitment to you...

Our staff are local musicians who have a genuine interest in making sure that you get the best advice on the best music gear for your budget and needs.

We love to see music grow on the Central Coast; to make it affordable to purchase and learn an instrument. We will always try to match if not beat any printed price in Australia as well as give expert advice to our customers.

We aim to meet your needs with efficiency, effectiveness, fairness and courtesy by:

  • Providing a friendly service, showing respect and sensitivity
  • Dealing with your requests and enquiries accurately, promptly and efficiently
  • Recognising and responding to your particular needs
  • Respecting your confidentiality
  • Offering an explanation if we can’t answer your request /enquiry
  • Establishing service standards and monitoring our performance
  • Treating you fairly — demonstrating our commitment to equality and diversity
  • Continuing to develop our teams’ expertise and skills
  • Welcoming your feedback

Great customer service is our first priority. We are grateful for your business, and at Macron Music, we care about our customers and your satisfaction with purchases made both in-store and online. Fast, cost effective and safe delivery of your order is our highest priority.

Placing an order

What should I do if I need help?

Customers can contact Macron Music in a number or ways. There is a live chat option in the bottom right hand corner of this page or alternatively you can contact us at sales@macronmusic.com.au or on (02) 43678500.

 

How will you notify me of my order being processed?

You will receive a confirmation email from the store as well as a confirmation of shipment from either Startrack or Australia Post.

What are the applicable taxes?

GST applies to all our products.There are no additional taxes on any item we sell.

What if I want to change an order after it has been submitted?

Please contact us immediately at sales@macronmusic.com.au or on (02) 43678500.

What I want to cancel an order?

Please contact us immediately at sales@macronmusic.com.au or on (02) 43678500.

How can I check on the status of an order?

Please contact us immediately at sales@macronmusic.com.au or on (02) 43678500.